hua88 Privacy Policy

Introduction

This Privacy Policy applies to all personal data collected and processed by hua88 in connection with the online gaming platform operated at https://hua88.club (the "Platform"). It covers all interactions with the Platform — including account registration, deposit and withdrawal transactions, gameplay activity, customer support communications, and marketing preferences.

hua88 is committed to handling personal data responsibly, transparently, and in accordance with internationally recognized data protection principles. While Indonesia's Personal Data Protection Law (UU PDP) and related regulations provide the primary regulatory context for our Indonesian members, hua88 also aligns its practices with broadly accepted global standards.

By registering an account on the Platform or otherwise using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any provision of this Policy, you should not register an account or use the Platform.

This Privacy Policy should be read in conjunction with the hua88 Terms & Conditions, which govern the broader contractual relationship between hua88 and its members.

Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, either directly (e.g., full name, national ID number) or indirectly (e.g., IP address combined with behavioral data).
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, restriction, erasure, or destruction.
• "Data Controller" means hua88, which determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of hua88 under a contractual data processing agreement.
• "Member" or "You" means any individual who has registered an account on the hua88 Platform.
• "Services" means all products and features available on the Platform, including sportsbook betting, live casino games, slots, and togel (Indonesia's traditional numbers lottery) draws.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose.
• "Cookie" means a small text file placed on your device by the Platform for the purpose of session management, analytics, or personalization.
• "KYC" (Know Your Customer) means the identity and age verification process required before a Member may process withdrawals from the Platform.
• "Sensitive Data" means a subset of Personal Data that warrants heightened protection, including government-issued identification numbers, financial account details, and health information where relevant to responsible gaming assessments.

Data We Collect

hua88 collects Personal Data through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and from third-party service providers where permitted. The categories of Personal Data we collect are set out in the table below.

hua88 does not intentionally collect special-category data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where a member voluntarily discloses health-related information in the context of a responsible gaming self-assessment. Such disclosures are treated with the highest level of confidentiality.

How We Use Your Data

hua88 processes your Personal Data only for specific, explicit, and legitimate purposes. The table below maps each processing activity to its primary purpose and the corresponding legal basis (described further in Section 5).

hua88 will not use your Personal Data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing an alternative lawful basis.

Legal Basis for Processing

hua88 relies on the following legal bases to process your Personal Data, in accordance with applicable data protection law:

• Contract Performance: Processing is necessary to perform the contract between you and hua88 — for example, creating your account, processing deposits and withdrawals, and settling bets.
• Legal Obligation: Processing is required to comply with a legal obligation to which hua88 is subject — for example, KYC verification under anti-money-laundering regulations, or responding to lawful requests from competent authorities.
• Legitimate Interest: Processing is necessary for the purposes of the legitimate interests pursued by hua88 or a third party, provided those interests are not overridden by your rights and freedoms. Examples include fraud prevention, platform security, and analytics to improve the member experience.
• Consent: Where processing is based on consent — primarily for direct marketing communications — you may withdraw your consent at any time by updating your marketing preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Data Sharing

hua88 does not sell or rent your Personal Data. We share your data only in the circumstances described below, and only to the minimum extent necessary for each purpose.

• Game Content Providers: Certified studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive anonymized session tokens necessary to deliver game content. These providers do not receive your full identity data.
• Payment Processors: Your financial data is shared with the relevant local banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to execute your requested transactions.
• KYC / Identity Verification Providers: Document images and identity data may be transmitted to a certified third-party KYC provider to assist with age and identity verification. These providers operate under strict data processing agreements and may not use your data for any other purpose.
• Fraud Prevention and AML Services: Anonymized behavioral and financial data may be shared with specialist fraud-detection and anti-money-laundering screening services to protect the integrity of the Platform and its members.
• Responsible Gaming Partners: Where a member requests self-exclusion or exhibits indicators of problem gambling, limited data may be shared with certified responsible gaming organizations to facilitate support services.
• Legal and Regulatory Authorities: hua88 will disclose Personal Data to competent regulatory, judicial, or law enforcement authorities where required to do so by law, or where necessary to establish, exercise, or defend legal claims.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of hua88's assets, member data may be transferred to the successor entity, subject to the same privacy protections as set out in this Policy. Members will be notified of any such transfer.

All third-party Data Processors engaged by hua88 are required to maintain confidentiality obligations and implement appropriate technical and organizational security measures consistent with industry standards.

Cookies & Tracking Technologies

hua88 uses cookies and similar tracking technologies to operate the Platform effectively, analyze usage patterns, and deliver a personalized experience. The categories of cookies we use are described below.

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as session management, login authentication, and security token validation. These cookies cannot be disabled without rendering the Platform non-functional.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymized information about how members use the Platform — such as which pages are visited most frequently and whether error messages are encountered. This data is used exclusively to improve Platform performance and reliability.
• Functionality Cookies: These cookies remember your preferences — such as language settings, preferred game category, and display settings — to provide a more tailored experience across sessions.
• Marketing & Targeting Cookies: Where you have provided consent, these cookies track your browsing behavior across the Platform to enable us to present you with relevant promotional offers, such as bonus campaigns aligned with your preferred game categories (e.g., slots, sportsbook, togel lottery).

You may manage your cookie preferences through your browser settings at any time. Note that disabling certain categories of cookies may affect the functionality of the Platform. hua88 does not use cookies to collect Personal Data beyond what is described in this Section.

hua88 does not use cross-site tracking technologies that link your activity on the hua88 Platform to activity on unrelated third-party websites.

Data Retention

hua88 retains Personal Data for as long as is necessary to fulfill the purposes for which it was collected, to maintain the contractual relationship with you as a Member, and to comply with applicable legal and regulatory obligations. The general retention schedule is as follows:

• Active Account Data: Retained for the full duration of your membership. Identity, contact, financial, and gameplay data is maintained in active storage while your account remains open.
• Closed Account Data: Following account closure (whether voluntary or by hua88), most Personal Data is retained for a minimum period of 5 years to fulfill anti-money-laundering regulatory record-keeping requirements and to enable resolution of any post-closure disputes.
• KYC Documents: Document images and verification records are retained for a minimum of 5 years from the date of verification, or from the date of account closure, whichever is later.
• Transaction Records: Financial transaction records — including deposit and withdrawal histories — are retained for a minimum of 5 years in accordance with financial record-keeping standards.
• Customer Support Records: Support tickets, live chat transcripts, and email correspondence are retained for 3 years from the date of the last interaction in a given case.
• Marketing Data: Marketing preference records and associated analytics data are retained until you withdraw consent or for a maximum of 2 years from the date of your last interaction with a promotional communication, whichever comes first.
• Technical Logs: Server logs and session data are retained for a maximum of 12 months in active storage, then archived and securely deleted.

When retention periods expire, Personal Data is either permanently deleted or irreversibly anonymized so that it can no longer be associated with you as an individual. hua88 conducts periodic data audits to ensure compliance with this retention schedule.

Security Measures

hua88 implements a layered set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. These measures include but are not limited to:

• Transport Layer Security (TLS 1.3): All data in transit between your device and hua88 servers is encrypted using industry-standard TLS 1.3 protocols.
• At-Rest Encryption: Sensitive stored data — including KYC documents, financial records, and authentication credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to Personal Data within hua88's systems is restricted to authorized personnel on a strict need-to-know basis. Role-based access controls and multi-factor authentication are enforced for all internal system access.
• Intrusion Detection & Monitoring: hua88 operates continuous network monitoring and intrusion-detection systems. Anomalous activity triggers automated alerts and escalation procedures.
• Penetration Testing: The Platform undergoes regular third-party security penetration testing. Identified vulnerabilities are remediated under a defined patching SLA.
• Data Minimization: hua88 collects only the Personal Data that is strictly necessary for each stated processing purpose. Unnecessary data is not collected, and collected data is not retained beyond its applicable retention period.
• Staff Training: All hua88 personnel with access to Personal Data receive mandatory data protection training upon onboarding and annually thereafter.

Despite these safeguards, no internet-based system can guarantee absolute security. In the event of a Personal Data breach that poses a material risk to affected members, hua88 will notify impacted members and relevant authorities within the timeframes required by applicable law. Members are encouraged to report any suspected security incident to [email protected] immediately.

Your Rights

As a data subject, you hold the following rights with respect to your Personal Data held by hua88. These rights may be exercised free of charge by contacting our support team at [email protected]. hua88 will respond to all valid requests within 30 calendar days of receipt.

• Right of Access: You have the right to request a copy of the Personal Data hua88 holds about you, along with information about how it is processed and with whom it is shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data we hold about you. For account details such as email address, phone number, and residential address, you may update these directly in your account settings.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to hua88's legal obligation to retain certain records (see Section 8).
• Right to Restriction of Processing: You have the right to request that hua88 restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive a structured, machine-readable copy of the Personal Data you have provided to hua88, and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object at any time to the processing of your Personal Data for direct marketing purposes. You may also object to processing based on legitimate interests, on grounds relating to your particular situation. hua88 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team with your registered email address and a description of your request. hua88 may need to verify your identity before processing the request. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Minors

The hua88 Platform is strictly for adults aged 21 years and over. hua88 does not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory component of the KYC process, and accounts where the registered member is found to be under 21 will be immediately suspended and all associated balances forfeited.

If you believe that a minor has registered an account on the Platform or that Personal Data of a minor has been submitted to hua88 in error, please contact our support team at [email protected] immediately. We will investigate and take prompt action to delete any such data and close any associated account.

Parents and guardians are encouraged to use commercially available parental control tools to restrict access to online gaming platforms on shared devices. hua88 supports the use of such tools as part of its broader commitment to responsible gaming.

International Data Transfers

hua88 operates as an internationally licensed gaming platform. In connection with the Services, your Personal Data may be transferred to, stored on, and processed by servers or third-party service providers located outside of Indonesia. This may include jurisdictions where data protection laws differ from those applicable in Indonesia.

Where such international transfers take place, hua88 ensures that appropriate safeguards are in place to protect your Personal Data, including:

• Transferring data only to recipients located in countries that provide an adequate level of data protection as recognized by applicable standards.
• Implementing contractual data processing agreements containing standard data protection clauses with all international Data Processors.
• Conducting transfer impact assessments where required to ensure that the legal and practical protections available in the destination jurisdiction are sufficient to safeguard your rights.

By using the Platform, you acknowledge and consent to the transfer of your Personal Data outside Indonesia in accordance with the safeguards described in this Section.

Policy Amendments

hua88 reserves the right to update or amend this Privacy Policy at any time. Material changes — defined as changes that substantively affect the purposes for which your data is processed, the categories of data collected, the third parties with whom data is shared, or your rights as a data subject — will be communicated to registered members by email to the address on file at least 7 days before the change takes effect.

Non-material changes, such as clarifications, corrections to typographic errors, or restructuring of sections without substantive change to meaning, may be made without advance notice. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you should cease using the Platform and request account closure before the effective date of that change.

hua88 encourages members to review this Privacy Policy periodically to stay informed about how their data is being protected. The current version of this Policy is always available at hua88.club/privacy-policy.

Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which hua88 handles your Personal Data, please contact our Data Protection team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use the subject "Privacy Enquiry" or "Data Subject Request" to ensure your message is routed to the correct team.
• Live Chat: Available 24/7 via the in-Platform chat widget, accessible after logging in at hua88 Login. Native Indonesian-speaking agents are available at all hours.
• Response Time: hua88 aims to acknowledge all privacy-related enquiries within 48 business hours and to provide a substantive response within 30 calendar days of receipt of a complete request.

When submitting a data subject request, please include your registered email address and a clear description of your request. For identity verification purposes, you may be asked to provide additional information before your request is processed.

By continuing to use the hua88 Platform, you acknowledge that you have read this Privacy Policy in full, that you understand how your Personal Data is collected and processed, and that you consent to such processing as described herein. If you do not agree with this Privacy Policy, you must not use the hua88 Platform.